Your account
Delete your Queuwu account
Applies to the Queuwu and Queuwu Host apps.
In the app (fastest)
- Queuwu: open Profile and tap Delete account.
- Queuwu Host: open Account and tap Delete account.
- Type DELETE to confirm. Your account is deleted straight away and you're signed out on every device.
Without the app
Email support@queuwu.com from the email address on your account, with the subject "Delete my account". Tell us whether it's a Queuwu or Queuwu Host account. We'll confirm the request and delete the account within 7 days.
Have a Queuwu Host plan? Deleting your account doesn't cancel it or refund the time left. Cancel it first in Google Play → Payments & subscriptions, or you'll keep being charged.
What's deleted
- Your account: name, email, password and settings. Any sessions you're signed in to end immediately.
- Your place in any line you're in.
- Businesses: your listing, photos, menu and hours, and your queue. Anyone waiting in your line is told you've closed.
- Your customer record with our subscription provider (RevenueCat).
What's kept, and for how long
- If you visited other businesses, they keep an anonymous record of the ticket (token number and times) for their own records. Your name, phone and any notes are removed from it.
- Copies in our database backups are overwritten within 7 days; deleted photos are permanently removed within 30 days; server logs are kept for 30 days.
- Purchase records Google Play keeps under its own policies.
After deletion you can sign up again with the same email; it starts as a brand-new account.